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Refund Policy
Evollabz is committed to ensuring you have a smooth shopping experience. However, as our products are sourced through third-party providers (affiliate partners or print-on-demand services), refund and return policies are subject to the terms set by those providers. Here’s what you need to know:
1. Affiliate Products
Products purchased through affiliate links are governed by the policies of the retailer or brand you purchase from.
- Refunds and Returns:
- Please refer to the refund/return policy of the retailer where the purchase was made.
- Evollabz does not process refunds or returns for affiliate products.
- Support:
- For any issues with affiliate purchases, contact the retailer’s customer service directly.
2. Print-On-Demand Products
Our print-on-demand products (e.g., hoodies, caps, and other merchandise) are fulfilled by third-party manufacturers.
- Returns and Exchanges:
- Print-on-demand products are custom-made and may not be eligible for returns or exchanges unless there is a defect or error in the order.
- If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number.
- Photos of the damaged/defective item.
- Refunds for Defective Items:
- Refunds will be processed based on the policies of our print-on-demand partner.
- Evollabz will assist in facilitating the resolution process but is not responsible for issuing refunds directly.
3. Non-Refundable Items
- Digital products or downloadable items are non-refundable.
- Items purchased on sale or marked as final sale may not be eligible for returns or refunds.
4. How to Contact Us
If you encounter any issues or have questions regarding refunds, please reach out to us for guidance:
Email: hbic@evollabz.com
We will do our best to connect you with the appropriate party for resolution.
5. Important Note
Evollabz acts as a platform to recommend and showcase products. We do not stock or directly handle merchandise, and therefore, refund and return decisions rest solely with the third-party providers.